Gecko Switch

TROUBLESHOOTING

Base Switch

Gecko Switch

APP

  • Does the lamp flash suddenly?

    1. Please set the light level to max and check if the state still happen .

    2. It the state disappear. Please set the higher light level.

    3. If the state still happen, please mail to us.

  • Base Switch can't tune on the light

    1. Please check if the night light is on.

    2. If no, please check your lamp. Maybe it is broken or released.

  • Gecko Switch can't control the Base Switch

    1. Please check if you can use the Base Switch to control the lamp.

    2. If yes, please check the night light status of Gecko Switch. If the status is off, please replace the battery and check the night light status again.

    3. If the status is on, please wait 10 sec and try again.

    4. If you still can't control the Base Switch by Gecko Switch. Please reset the Base Switch.

    5. Press the dimmer up and dimmer down key of Base Switch for 30 seconds. If you hear the music, the Base Switch has reset successfully

  • The Gecko Switch make a beep noise when I press the key of Gecko Switch

    1. Please check the night light status.

    If the night light is Red, please replace the battery.

  • You can't see any Base Switch in your GeckoSwitch APP.

    1. Please check if you can control the lamp by the Base Switch.

    2. Please check if you can control your Base Switch by the Gecko Switch

    3. Try to remove the APP from background and run the GeckoSwitch APP again.

  • You can't control the Base Switch.

    1. Please check if you can control the lamp by the Base Switch.

    2. If yes, please check if you can control your Base Switch by the Gecko Switch.

    3. If you can't cotrol the Base Switch by your Gecko Switch, please reset the Base Switch.

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